Cultivating a Digital Mindset
Dr Uttara Pattanaik on Digital Mindset
Digital mindset it a set of behavioral and attitudinal patterns which are purpose and value driven, connect people and aim for excellence. The digital transformation calls for a culture that is based on equanimity, collaborative & co-operative
approach, open mindedness, gratitude, trust and appreciation.
Defining values and role modelling the same
in a consistent manner will build trust, ownership and allow people to walk the
extra mile to make the transformation successful.
(Dr Uttara Pattanaik speaking on Digital Mindset at Digital Transformation in Context of New India -The Summit held at NDIM, New Delhi)
In a digital transformation initiative, while technology is the key
enabler, the actual critical success factor is culture. It is all about people’s mindset and
behaviour. This must be led from top,
enabled by HR and constantly reinforced by leadership behavior. Continuous communication at all levels is
crucial. It is important for people to
understand why digital. A deliberate effort to demystify digital and establish
a common understanding in a language that people relate to is a must.
In any organization, through digital transformation, we aim to
transform the business, right? The reality is that the business will only
transform if your people do. One has to
bring people along in this journey.
Change is uncomfortable, so one has to continuously remind people why
Digital Transformation is required – the market context, business context and
client context. It is important that
everyone in the company feels that they have a role to play and that they can
make a positive impact and can make a difference to the success of the journey.
Transparency, open channel of communication, acknowledging difficulties,
helping each other can make this journey easier.
Following
are the 3 fundamental requirements of a digital mindset:
1- Collaborative
Leadership Approach
o
Leaders and transformation champions have to be
knowledgeable yet empathetic towards the disruptive environment
o
Calls for consistent role modelling, equanimity
and connectedness
o
Encourage an ambidextrous culture that encourages both structured and
innovation mindset
o
Hold the space for safe environment that allows
employee to experiment, learn, share, improvise and customize from real
experience.
o
Be open, respectful and inclusive – Encourage
different mental models with divergent worldviews.
o
Be non-judgmental, embrace Diversity /
Inclusiveness - Respectful of diverse perspectives
o
Encourage people to complement each other, not
duplicate
· 2- Openness
for learning and change
o
Employees must have curiosity for new
information
o
Continuous and collaborative learning is must.
o
Transformation champions must keep it simple,
demystify digital transformation and make it relatable to all
o
To ensure ownership, explain why it required
(market context / business context/client context), relevance to each function
and the individual roles and responsibilities in their circle of influence.
o
Connecting global views to local is must.
3- Exploration
and Risk taking
o
Explore beyond the obvious
o
Be comfortable with ambiguity
o
Be vigilant yet supportive
o
Transformation champions while responsible for
driving and supporting change, must also assure employees that old will be
sustained for stability
o
Continuous training, experimentation and
improvisation is required.
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Brief ProfilePrior to her entrepreneurial journey, Uttara worked for 18 years in healthcare industry in senior leadership positions at national & international levels. She leverages her business, leadership, diversity experiences coupled with coaching and NLP skills to enable people to maximize their full potential.
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